FAQs

Dogs spend the majority of time in our general playgroups supervised by staff. Staff work directly with the dogs to make sure they are socializing and playing appropriately. Oftentimes, dogs are rotated in and out of 2 different groups to allow play with dogs of similar energy and temperament. We do give breaks from the larger group if we feel it benefits the dogs to have some down-time. Keeping the dogs engaged with staff is very beneficial for a structured play group so we also work on group enrichment such as performing basic commands.

Our facility does not have individual runs, all of our daycare and boarding pups are in the yards and playrooms together throughout the day, even though we are able to facilitate a separate space for your dog; if your dog is not dog friendly or has a bite history we unfortunately cannot accommodate them in our facility.

Although many dogs thrive in the daycare environment and it can be an incredibly helpful tool, daycare isn’t a good fit for every dog and it is important to consider your pet’s individual needs before enrolling them. While most dogs are highly social as puppies, some dogs lose interest or become more selective as they mature and no longer enjoy spending time in large groups. Some dogs, particularly working breeds, crave more structured stimulation and struggle in the daycare setting because there isn’t a “job” for them to do. Your dog might not be a good fit if they have a high prey drive or herding instinct. Dogs that tend to blossom in our facility enjoy the company of other dogs, are confident in large groups, and aren’t fearful of new animals or people. Your pup’s trial day is an opportunity for us to assess some of these factors and it is important to keep in mind that even if your dog does not display any of these behaviors at home that does not necessarily mean that they won’t at BarkNacres.

Yes we have staff 24/7, we also offer apartment style free range boarding to select dogs that have been assessed and deemed appropriate for this kind of open setting.

Unfortunately we cannot let customers into areas where we have groups of dogs. It is a liability for us to have anyone untrained in our protocols and procedures interact with dogs on our premises. If you are curious about what your dog gets up to during the day we have individual daily picture updates for our boarding clients as well as 24/7 livestreaming in our suites. For our daycare clients general pictures will be uploaded daily to our social media accounts.

We pride ourselves at BarkNacres on our fun yet calm environment and part of what makes that atmosphere possible is dogs arriving during our drop off window (between 8:30 am and 10am on weekdays and 9am and 10 am on Saturdays). For dogs the most exciting part of the day is often catching up with all of their friends when they come in in the morning. When your pup arrives after 10am all of the other dogs have already greeted each other and are no longer interested in welcoming more dogs into the group. This means that your dog might be left out or could end up bothering other dogs which means no one is having much fun. And if your dog is a party pupper they might come into a group that our attendants have painstakingly calmed down and stir everybody up for another round of greetings which can exhaust other dogs and make groups difficult to manage. We do not accept daycare dogs after 10am. No exceptions

Holidays and school vacations are our busiest times of the year and boarding for those periods book up about two to three weeks in advance. If you need to board your pet it is best to make their reservation as soon as possible. For daycare we tend to be fairly flexible and often are able to make reservations as late as the evening before your pet needs daycare– but there is no guarantee, especially around holidays and vacations.

We offer extended stay rates andhappy to accommodate extended boarding needs and do our best to make your pet as comfortable as possible while they are away from home for longer periods of time.

Our deposit and cancellation policies:

• Boarding deposit and cancellation policy: A 50% deposit is required for all scheduled overnight stays. As such, a valid credit card must be on file in order to book your pet. During non-peak periods, you must cancel your reservation at least 72 hours in advance or your deposit will be forfeited. During peak periods, a 50%, non-refundable deposit is required. If the reservation is not canceled at least 10 days before the stay, the full amount of the stay will be charged to your credit card.

• Daycare cancellation policy: If your pet is scheduled for daycare and you cannot make it, please cancel by 6:00 am on the day they are scheduled or your credit card will be charged for the full amount.